Mimi | Unisex Festive Sweater | Soft Knit Seasonal Fit

Ivyshape delivers orders within the United Kingdom only.

• Processing time: Order processing begins on the date you place your order and typically takes 1–2 business days. Orders placed after the cut-off time (12:00 AM GMT) will b processed the following business day.
• Transit time: After processing, your order is dispatched to our trusted courier. Delivery time is an estimated 5–6 business days. This may vary depending on your location.
• Total delivery time: This includes both processing and transit. The total delivery time is usually 6–8 business days (Monday–Friday).

We partner with RoyalMail for reliable deliveries within the United Kingdom.

Once your order has been dispatched, you will receive a tracking number by email. To follow the status of your order, use our Track My Order page.

For more info, read our Shipping Policy.

Return period: Returns may be requested within 14 days of receiving your complete order.

Return process: Our customer support team will assist you once your return request is submitted.

Area of validity: This policy applies to orders delivered within the United Kingdom.

Return costs: Return shipping costs are the customer’s responsibility for unwanted or incorrectly ordered items. Original shipping fees are non-refundable.

Refund process: Returned items are inspected upon receipt. Approved refunds are issued to the original payment method and may take up to 5 business days to appear.

For more information, see our Return and Refund Policy.