1.  i still have not received my package after the stated 5-10 days

We are sorry that this has happened.... Have you checked the track & trace code? Sometimes packages get stuck at customs. Please wait for another 5 days. We apologize for the inconvenience, but in 99% of these cases the package will still be delivered. Have you waited 10 business days and another 5 days? Then please contact us and we will find a solution together.

2. Where can I find my tracking code?

Once your order is shipped, you will automatically receive a tracking code. It takes about 1 to 5 days until you receive a track & trace code. Also, check your spam folder as sometimes our emails can end up there. Remember that it may take a few business days for your track & trace system to become active.

3. How can I track my order?

You can track your order using the Track & Trace code you received via email. Enter the tracking number on our tracking page to find out the status of your delivery. You can do this on this page.

4. I am not satisfied with my package

Please contact us with an explanation + photo/video of the problem and we will help you as soon as possible.

Most questions have already been answered here, so you don't need to contact us! Of course, if you can't find the answer to your question, you can always contact us.